Coinsecure began preparing a claims process after 438 BTC was stolen from the Indian exchange's wallet, affecting about 11,000 customers. The incident was tied in the article to the extraction of private keys from a cold wallet while CSO Amitabh Saxena was reportedly online, and Coinsecure publicly said his explanation was not convincing. The exchange filed a complaint with Indian authorities, sought seizure of Saxena's passport, and offered a 10% bounty for information leading to recovery of the funds. Coinsecure said it would refund customers in BTC if funds were recovered, or otherwise split reimbursement between Indian rupees and BTC at locked rates, creating potential losses from Bitcoin price movement.